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 Voice

It's what you say and how you say it.

Give your brand voice the opportunity to be heard through in-store and on-hold messaging. Seize the opportunity to connect with interested prospects and existing customers – your most valuable target audience. Whether you're telling shoppers about the newest promotion or cross-selling to customers on-hold, our approach to messaging provides the highest quality messages and service – so you can fully realize the opportunity to speak with customers about your business.

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Voice

How it Works

Use on-hold and in-store messaging to drive incremental sales, reinforce advertising and promotions, and keep customers informed.

More than 57,000 client locations trust Muzak for their on-hold and in-store messaging services based on our expertise, our end-to-end capabilities and our efficient, client-focused process.

Voice On-Hold

You spend a lot of time, money and effort to capture customers' attention. It you have to put them on-hold, what do they hear? Muzak Voice On-Hold makes it easy to create a positive on-hold experience for your customers so you can retain callers and reduce hang-ups.

Voice In-Store

To communicate with your customers onsite, we create targeted in-store messages and blend them seamlessly with the right music. Together, they inform your customers, support your promotions and help you sell more while creating the right atmosphere for your business.

Voiceover Production

Do you need professional voiceover recordings for your phone tree, website or presentation? Muzak can provide a professional quality production for use on your existing equipment, website, presentation, and much more.

On-Hold Statistics

  • 60% of callers hang up from holding without messages or music; 30% don't call back
  • 88% of callers preferred sales messages to other hold options; 20% made a purchase
  • Information on-hold increases caller retention by about 40%

In-Store Statistics

  • 66% of all purchasing decisions are made on impulse
  • In-store marketing programs increase sales by as much as 20%
  • Audio advertising influences more than 80% of all buying decisions

Customer Testimonials

Voice Samples

What does your brand voice sound like? Take a moment to browse our sample gallery and listen to some of the finest voice talent available. If you don't hear the voice of your brand, let us know and we'll help you find it.

On-Hold Samples  More ›

Real Estate

Voice On-Hold

Hotel / Motel

Voice On-Hold

In-Store Samples  More ›

Retail

Voice In-Store

Convenience Store

Voice In-Store

Voiceover Samples  More ›

What is Website Audio?

Website Audio

Monkey Joe’s – Auto Attend...

Phone System Messaging

Why Muzak?

Our Creative Process

It takes a team of talented and creative individuals to capture and deliver the brand voice of our clients. Getting it right is a matter of talent and dedication.

From the moment you begin the production process, you’ll be working with the most experienced and creative professionals in the business. Whether it’s our copywriters, who work with our consultants on custom script writing; our voice talents, who help create your brand’s unique voice; or our production engineers, who work around the clock to master and perfect your production in our fully equipped recording studios, Muzak uses the best of the best. You can rest assured that your on-hold or in-store messages will be the highest quality solutions offered in our industry today.

Personal Product Consultant

As soon as you sign up for Muzak's on-hold or in-store solutions, you are assigned a personal Product Consultant ready to assist with initial setup, guide you through your first order and answer any questions related to your service. The best part? It’s a real person! Each Product Consultant is armed with the training and expertise to have you covered every time. With backgrounds in communications, advertising, technical support and beyond, you'll never have to worry about waiting in a call center queue again.

Signature Imaging Process

At Muzak, we want to know who you really are. What makes your business unique? How can we develop a marketing strategy to set your business apart? We never settle for pre-written generic alternatives. We've created a unique audio imaging process through which our creative staff explores how best to express your brand's Voice — and design a custom-tailored music and messaging experience that reflects your company's specific needs.

Our creative team is ready to help you stand out, develop opportunities, enhance your brand and entertain. The audio imaging process includes Web site research, study of collaborative materials and simple questionnaires all designed to get to the heart of your company.

Professional Voice and Production Process

Our recording studios on each coast are host to some of the best voice talents from across the country. Muzak's talent pool is a combination of radio, movie, television, and theatre performers — highly trained individuals who can deliver a range of styles, dialects and accents. These are the voices that will become synonymous with your business, so we're going to make sure that your voice talents are the clearest representation of your brand.

At Muzak, our capabilities are limited only by your imagination! In addition to our core range of voice over productions, we’re able to engineer masterful and far-reaching artistic creations. Elements of those productions include sound effects from our extensive library, foreign language voicing or accents and dialogue messaging. Some of these services may incur additional charges, so please speak with your Product Consultant to find out more details. 

At Muzak, we’ll help you to image your business on every level — and that includes a brand voice that resonates with your callers. A voice that builds an emotional connection. A voice everyone will remember. Close your eyes — when you imagine your business, what do you hear? If you can hear it, we can create it.

Delivery Options

Muzak's wide variety of delivery options allow for ultimate customization and crystal-clear quality every single time. With the ability to update on the fly and manage and schedule your productions with the touch of a button, the function and flexibility offered by Muzak is unmatched. Backed by our talented, full-service production department and national service teams, we guarantee you the highest-quality message delivery time and time again.

  • Satellite
  • IP/Internet
  • On-Premise (CD/USB)
  • Phone Download
  • VOIP

 

Access and Manage All Voice Productions Online

To enhance the value of our Voice services, we make it easy to manage your on-hold or in-store messaging account with our comprehensive voice production website. Our secure online system is a full-service web portal where you can place new orders, approve scripts/voices for pending orders, track status and access all past productions. As a value-add, hundreds of pre-written messages are also available, with sample ads that are classified by industry and ready to be customized. You'll also be able to communicate via email and phone with your dedicated Product Consultant for additional needs or questions. Access to this amazing system is ABSOLUTELY FREE for Voice clients.